Terms of Service
Welcome to Cozy Home Performance Solutions! We specialize in providing top-quality energy efficiency solutions including insulation, duct sealing, attic sealing, and more. Our goal is to improve the comfort and energy efficiency of your home.
AI Dialing Systems Usage
At Cozy Home Performance Solutions, we utilize Artificial Intelligence (AI) dialing systems to enhance our customer service and streamline appointment scheduling. These systems help us maintain efficient and responsive communication with our clients.
Compliance with Government Guidelines
We adhere strictly to all applicable government guidelines and regulations concerning the use of AI voice systems. Our commitment to legal compliance ensures that our use of technology is both responsible and ethical.
Privacy and Data Protection
We take the privacy and security of your personal information seriously. Information collected via our AI dialing systems, including names, email addresses, and phone numbers, is stored securely using state-of-the-art technology. We are committed to protecting your data and ensuring its confidentiality.
User Consent and Opt-Out
Cozy Home Performance Solutions obtains user consent through an active consent process; we do not rely on passive consent. Users have the option to opt-out of communications through our AI systems at any time, ensuring control over their personal information and communication preferences.
Customer Service and Dispute Resolution
Should you encounter any issues or have concerns related to our AI dialing systems, please contact our support team at support@livecozy.co. We are dedicated to resolving any problems promptly and effectively.
Amendments and Updates
We reserve the right to amend or update our terms and conditions at any time. Changes pertaining to the use of AI technologies or other significant aspects of our service will be communicated through our website. We encourage our customers to review the terms regularly to stay informed of any updates.